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Customer In Store Repair Guidelines

Welcome to Computer Solutions & Services, Here is how it works at Computer Solutions and Services.

1)     Customer pays Twenty-five dollars cash for analyses fee and deposit on computer repair.

2)     The Twenty-five dollars cash deposit is expected in advance.

3)     Computer Solutions and Services will perform hardware and software diagnostics on Customer’s Computer.

4)     Customer’s deposit covers the analyses and deposit on repair of primary or major computer problem. Customer must write down their primary or major computer problem and other problems on our Customer Repair Form.

5)     Customer’s deposit will cover simple computer problems including hardware, software, and light virus infections.

6)     Computer Solutions and Services ask for 24 hours to complete our proprietary computer hardware and computer software diagnostic procedures and methods.

7)     Computer Solutions & Services will call customer as soon as primary or major issue has been resolved or recommendation identified.

8)     Highly virus infected computer will be recommended for a Windows reload.

9)     Customer’s Twenty-five dollar cash deposit is deducted from any additional repair.

Repair Pricing

Item #            Description                                                                              Price

                Basic Minimum Reload of Windows Computer System                    $75

                Full Service of Reload of Windows Computer System                      $140

79            Continuation Reload Windows (deposit used)                                   $50

58           Saving Data (1^st 5 GB)                                                                      $25

58            Additional Data per 1 GB                                                                 $3

88            Operating Systems Update                                                               $25

57            McAfee Antivirus ( AT&T Customers )                                           $15

57            Norton Antivirus ( Comcast Customers )                                           $15

57            Software / Hardware Install                                                             $15

56            Reloading Operating System (deposit not used)                                 $75

On-site Customer Site Repair (1^st 30 Minutes)                                                 $75

On-site Customer Site Repair (after 1^st 30 Minutes per hour)                $50

Repair Description

Basic Minimum Reload of Windows Computer System                         $75

Basic Minimum Reload of Windows consists of deleting everything on your computer.  This guarantees no virus, corrupt or missing critical windows files are present on your computer.  Our method of wiping computer systems clean and installing a fresh new copy of windows guarantees the integrity of the customer’s computer. All existing data and programs are removed from the customer’s computer system.  Customer’s data can be potentially saved from their computer. However, Computer Solutions & Services charges an additional fee to save customer’s data from their computer. Please see Saving Data for further information. 

Computer Solutions and Services puts your computer back like when you first purchased your computer. Computer Solutions & Services will uses original manufacturer CD/DVD if available or Genuine Microsoft CD/DVD to restore Customer’s computers.  Computer Solutions & Services gets basic functional hardware devices working on Customer’s computer.  Basic hardware devices are configured including video card, networking hardware or Internet hardware, and CD/DVD hardware.  Customer will be charged additional $15 dollars if software for hardware is not available from computer manufacturer’s web site.  Customer will be notified in advance of this charge. Also, Computer Solutions & Services can only load software in which Customer has a valid license.  Licenses for software is provided via the software manufacturer.  Computer Solutions & Services will install licensed software provided by customer.

Full Service of Reload of Windows Computer System                                     $140

Full Service of Reload of Windows Computer System consists of Basic Reload of Windows, Saving Data, Windows Update, and Virus Protection.  Full Service gets your computer running with original speed and closes original software configuration as possible. In addition, full service guarantees your computer has the best-known software configuration to use and protection your computer system.  Full service includes all repair options available from Computer Solutions & Services.

Saving Data                                                                                                      $25

Saving Data consists of saving information on your computer before deleting the contents of your computer. Generally, Files or data in My Documents, My Music, My Pictures, Desktop, and Internet Explorer Favorites folders are archived from the customer’s computer.  These files in the primary user’s account are scanned for viruses and saved off customer computer. Computer Solutions & Services can only save date files such as documents, letters, resumes, music, pictures, and videos.  Computer programs or applications cannot be saved.  Computer programs or applications must be reinstalled. For example, if Microsoft word was not originally provided on your computer. The Customer must provide the CDs/DVDs to reinstall the software.  Furthermore, if base Microsoft Windows installations CDs/DVDs are used, the customer must provide installation disk for any additional software desired. Normally, Computer Solutions & Services can provide base windows operating system software used on customer’s computer.  The cost to Save Data is $25.00 for the first five gigabytes of data. The cost is $3.00 per 1 Gigabyte after the first five gigabytes of Data.

Operating Systems Update                                                                                                  $25

After a reload of a Windows computer, Computer Solutions & Services recommends installing all available updates for your computer.  Microsoft periodically provides update for known problems, security problems, and other issues in regard to windows Operating System. Computer Solutions & Services like to all install updates after a Windows reload.

McAfee or Norton Antivirus                                                                                               $15

McAfee Antivirus consists of installing the latest virus protection on customer’s computer. Computer Solutions & Services recommends McAfee Anti-Virus for computers.  Comcast and AT&T offers McAfee Anti-Virus free to their customers. Computer Solutions & Services charges $15 dollars to install the virus protection software for you.

Software / Hardware Install                                                                                                 $15

Software / Hardware Install consists off addressing more than the primary computer problem with a customer’s computer.  Computer Solutions & Services will charge this fee for additional work performed on customer’s computer.  This fee is $15.00.